What Do You Hear?
I love simple things. And not all leadership behaviors are simple. But this one is. Extreme Listening can transform how you connect with employees, customers, and stakeholders. And almost any effort you put here will have positive effects.
Here are the guidelines for Extreme Listening:
-It’s not about you
-Let the other person set the topic
-What would you find helpful to talk through?
-Don’t interrupt
-Maintain eye contact
-Keep them talking
-Is there anything else you’re thinking about this?
-So what do you think you’ll do now?
-It’s about the other person, not you (this is worth repeating).
Remember, extreme listening centers the conversation on them, not you. When people feel truly heard, they become more engaged, innovative, and loyal.
Your Challenge: Practice extreme listening in your next three one-on-ones. Notice how the quality of information and connection changes.